QUESTIONS & ANSWERS

  1.  Is same day service provided to get help in a financial crisis?
    No, we do not provide same day service and follow our guidelines and policies. 
  2. Do you accept walk-ins? 
    We do not accept walk-ins as we are handling crisis with applicants that are in the screening process.  Please note arriving onsite without an appointment will not move you up in your financial crisis it will delay your need. 
  3. Are you able to answer my call if I need you? 
    We wish we could take each phone call.  However, we receive over 1,000 calls per month and are caring for each case to determine eligibility.  Please email it is the fastest option.  
  4. Who do I email if I need an update after I apply? 
    Email UCCAM@unioncrisis.org if you are applying.  If you have a case manager you should email them directly. 
  5. What if I already haved an eviction notice or my utilites are scheduled to be disconnected? 
    You must follow the protocols and steps given to you.  Email us at UCCAM@unioncrisis.org.  We do not handle same day evictions.  Find work and extra money to place down on your bill.  We do not pay for entire bills, late fees, or any type of extra charges.  
  6. How do I submit an application if I do not have access to a computer?
    You may call us at 704-238-0155.   
  7. How will I know if I can take my next step after I apply?
    A case manager will respond within 48 hours for your second step or denial.  If you apply Late Thursday or Friday a return response will be Monday. You may also email for follow up of your application. UCCAM@unioncrisis.org 
WE ARE HERE FOR YOU!

TOGETHER WE CAN OVERCOME.